Terms & Conditions of Service

These Terms & Conditions apply to services supplied by Ivy Lane Creative (“Ivy Lane”, “we”, “us” or “our”) to business customers (“the Client”, “you” or “your”).

By accepting a quotation or proposal, booking a service, paying a deposit or instructing Ivy Lane Creative to begin work, you agree to these Terms & Conditions.

Ivy Lane Creative provides services primarily to businesses and pet-industry professionals. Unless expressly agreed otherwise in writing, our services are supplied on a business-to-business basis.

1. Our Services

Ivy Lane Creative provides creative, marketing and business-support services which may include:

Website design and development
Website reviews and audits
Marketing strategy
Social-media strategy and content
Branding and brand development
Graphic design
Photography and creative content
Copywriting
Search engine optimisation support
Email marketing
Business and brand consultancy
Customer journey reviews
Workshops, training and mentoring
Other creative and marketing services agreed with the Client

The exact services and deliverables for an individual project will be confirmed in the relevant quotation, proposal, service description or written agreement.

2. Quotations & Proposals

Unless otherwise stated, quotations are valid for 14 days from the date of issue.

A quotation or proposal only covers the work specifically described within it.

Any additional work requested by the Client may be quoted and charged separately.

Acceptance of a quotation or proposal, payment of a deposit or written instruction to commence work constitutes acceptance of these Terms & Conditions.

3. Project Scope

Before work begins, Ivy Lane Creative will agree the scope of the project with the Client.

The agreed fee covers only the services and deliverables included within that scope.

Requests for additional:

Pages
Designs
Copywriting
Photography
Functionality
Integrations
Social content
Meetings
Revisions
Marketing activity
Research

or other work outside the agreed scope may incur an additional charge.

We will normally advise you before undertaking chargeable work outside the original scope.

4. Deposits & Payment

Payment terms will be stated on the quotation, proposal or invoice.

Unless otherwise agreed:

Website and larger creative projects

A 50% deposit is required before work begins.

The remaining 50% balance must be paid before the website is launched or final files are released.

For larger projects, Ivy Lane Creative may agree staged payments instead.

Smaller projects

Smaller design, marketing, photography, consultancy or other services may require full payment in advance.

Monthly services

Monthly retainers and ongoing services are payable in advance unless otherwise agreed. Work may be suspended if payment is overdue.

5. Deposits

A deposit reserves time within Ivy Lane Creative's schedule and allows work on the project to begin.

Once work has commenced, deposits are normally non-refundable, except where required by law or where Ivy Lane Creative is unable to provide the agreed service.

If a Client cancels a project after work has commenced, the Client may also be charged for work already completed where its value exceeds the deposit paid.

6. Late Payment

Invoices must be paid by the due date shown on the invoice.

Where payment becomes overdue, Ivy Lane Creative reserves the right to:

Suspend work
Delay publication or launch
Withhold final files
Suspend ongoing services
Remove access to unpaid deliverables where reasonably possible and lawful
Exercise any statutory rights available in relation to late commercial payments

Work will normally resume once outstanding amounts have been paid.

7. Client Responsibilities

Successful projects depend on timely cooperation from the Client.

The Client agrees to provide information reasonably required to complete the project, including where applicable:

Logos
Brand guidelines
Photographs
Videos
Product information
Prices
Service information
Contact information
Testimonials and reviews
Website access
Domain information
Social-media access
Booking-system information
Approvals and feedback

The Client is responsible for ensuring that information supplied to Ivy Lane Creative is accurate and complete.

Ivy Lane Creative is not responsible for delays caused by the Client failing to provide required content, information, access, feedback or approval.

8. Project Delays & Inactivity

If the Client does not provide required information, feedback or approval, the project timetable may need to change.

If we receive no meaningful response from the Client for 30 days, Ivy Lane Creative may place the project on hold.

When the Client is ready to restart, the project will be rescheduled according to our current availability.

Where significant additional administration or work is required to restart an inactive project, a reasonable restart fee may apply. We will advise the Client before charging such a fee.

9. Revisions

Unless otherwise specified in the proposal, website and design projects include two rounds of reasonable revisions.

A revision means a reasonable amendment to the agreed design or content.

It does not include a complete redesign, significant change of direction or substantial addition to the original project scope.

Additional revisions may be charged separately.

10. Client Approval

The Client is responsible for checking work before final approval.

This includes checking:

Names
Telephone numbers
Email addresses
Prices
Services
Opening hours
Product information
Spelling
Links
Legal information
Photographs
Business details

Once the Client has approved a design, website, campaign or other deliverable, Ivy Lane Creative is not responsible for errors that were present in the approved version unless caused by our subsequent changes.

11. Ending a Client Relationship

Ivy Lane Creative reserves the right to suspend or terminate services where there is:

Persistent non-payment
Abusive or threatening behaviour
Repeated failure to cooperate
Requests for unlawful or misleading activity
Serious breach of these Terms & Conditions
Conduct that makes continuation of the professional relationship unreasonable

Where appropriate, the Client will remain responsible for work already completed and committed third-party costs.

12. Contact

Questions concerning these Terms & Conditions should be sent to:

Ivy Lane Creative
Trading/legal entity: IVY LANE CREATIVE
Address: 32, Basepoint Business Centre, Stroudley Rd, Basingstoke RG24 8UP

Acceptance

By accepting an Ivy Lane Creative quotation or proposal, making payment, booking a service or instructing Ivy Lane Creative to commence work, the Client confirms that they have read and agree to these Terms & Conditions.